Clear, step-by-step guidance for everyday device setup
Know My Device provides brand-neutral instructions to help you connect devices, review compatibility, and complete common tasks like printing, scanning, and basic sharing — with transparent scope and beginner-friendly language. We don’t perform hardware repairs, remote access, or warranty processing.
Our Services
Device Connectivity & Configuration
We walk you through the safest way to link a device and perform a basic test, so you know the connection works before you continue.
- Choosing between Wi-Fi, USB, or Ethernet and when each makes sense.
- Pairing with laptops or phones and confirming discovery/permissions.
- Initial function check and simple settings you can repeat later.
Printing & Scanning Guidance
Follow clear steps to complete a test print or scan. We focus on the options you’ll use most often.
- Page selection, basic quality choices, and duplex overview.
- Scan-to-PC or scan-to-email basics and file location tips.
- Reading common messages so everyday tasks feel predictable.
Smart Device Pairing
Help your laptop, tablet, or phone discover and connect to nearby devices the right way.
- Wireless sharing across devices and connection hygiene.
- Accessory pairing and basic external display setup.
- Understanding prompts, permissions, and quick safety checks.
Network & Wi-Fi Integration
Understand the connection path on your own network and complete a safe, initial link.
- Wi-Fi discovery, SSID basics, and router permission notes.
- Simple network-based linking steps you can repeat.
- Essential security considerations in plain language.
Printer Compatibility & Setup Check
Confirm requirements and follow a recommended path that suits your model and operating system.
- Model and OS compatibility review with key prerequisites.
- Right-sized steps for initial setup and verification.
- Suggested workflow to keep future tasks straightforward.
Common Printing Issue Guidance
Address frequent blockers using brand-neutral instructions that focus on clarity.
- Detection and connection checks that are easy to follow.
- Basic stability and network review in everyday terms.
- Indicator light and on-screen message overview.
How our guidance works
Share your goal
Tell us the device, OS, and what you want to complete. We keep details minimal and relevant.
Get step-by-step notes
We provide a clean sequence with brief explanations, so you understand what each step does.
Confirm with a quick test
Run a small check (like a sample page) to confirm progress before moving on.
Reuse with confidence
Save the notes and repeat the same steps whenever you need them again.
Frequently asked questions
Do you repair devices or take remote control?
No. We provide educational guidance only. We don’t carry out hardware repairs, remote access, or warranty handling.
Is your advice tied to a specific brand?
Our notes are brand-neutral. We focus on the steps and checks that apply across common devices and operating systems.
How long does a typical session take?
That depends on the task. Simple checks can be quick; multi-step setup may take longer. We aim to keep each step easy to follow.
Ready for simple, brand-neutral guidance? Tell us what you want to achieve and we’ll map out the steps.